Frequently Asked Questions

Care Everyday is an RPM program that provides patients with the tools they need – medical devices, medication accountability and regular care management — to improve care plan adherence and promote positive behavior change as a complement to the patient’s current care team. The Care Everyday team is focused on keeping patients with chronic conditions safe and healthy at home by pairing the latest technology with supportive care that develops strong self-care habits. With a keen focus on building and maintaining relationships to drive healthy outcomes and reduce the cost of care, Care Everyday clinicians help improve patient health through proactive identification and response to biometric concerns before they get out of hand. The Care Everyday program addresses care needs that often occur between traditional doctor appointments, since the patient’s doctor now has an additional layer of insight into how the patient has been doing in their everyday life, allowing the care team to provide the best care possible.

Patients who participate may be subject to a monthly co-pay or cost share, depending on their insurance coverage. The good news is many patients who qualify may be able to participate at little to no out-of-pocket expense due to their insurance coverage.

Our RPM offering provides coverage for many common chronic conditions, including diabetes, hypertension, obesity, high cholesterol and heart disease.

By making the collection of valuable patient data feasible outside of the clinic, remote monitoring can facilitate care for conditions ranging from chronic diseases to recovery from acute episodes of care or reducing readmissions.

We work with our partners, such as provider organizations and Medicare plans, to develop a comprehensive communication plan to outreach to and educate relevant patients. All materials will be created and approved by your marketing team, such that we are aligned to existing messaging and helping patients understand the offering in the context of their existing care with you.

Similarly to our patient communication plan, we will work with members of our partners’ teams on a plan to educate providers and staff about the offering, the benefit to their patients and the enrollment process.

Care Everyday does not replace an individual’s doctor or specialist. Instead, the Care Everyday team extends the reach of each patient’s current doctor(s) and broader care team to help deliver the best possible care to the patient. We regularly hear from many primary care providers that Care Everyday becomes an incredibly powerful tool in their toolbox, providing a much more complete picture of their patient than they have ever had before, which, quite simply, helps them treat their patient better, leading to health improvements for the patient.

Yes. Our program is meant to complement existing primary care provider (PCP) relationships. Patients should continue to complete preventative care and visits as instructed by their already established care team and health insurance plans. In fact, participation in Care Everyday can make a patient’s in-person appointments more effective because the patient and the PCP are armed with specific and targeted remote monitoring data, which will assist in making better decisions related to patient care.

At Care Everyday, we believe in relationship-driven healthcare. That is a fancy way of saying that, at the end of the day, human relationships are the most important thing to us, and we greatly value the relationships we build and the trust we establish with our Care Everyday patients. When an individual signs up for Care Everyday, they are assigned a dedicated care manager, someone licensed and credentialed to provide clinical services. The patient’s RPM care manager will correspond with them no less than monthly about their health and is just a call or text away when the patient needs them. Through this concierge style care delivery, the Care Everyday program is reducing care plan non-adherence and promoting positive behavior change as a complement to the patient’s broader care team.

- Partner develops a list of eligible patients who would be a good fit for the program

- Care Everyday or the partner’s team conducts outreach to this list of patients to gain buy in and capture patient consent

- Care Everyday Patient Engagement specialist makes contact with the patient, setting up appointments for onboarding

- Care Everyday team conducts onboarding. During this call, a prospective patient talks to an engagement specialist to learn more about the care services. The engagement specialist:

• Confirms the individual has a primary care provider.

• Confirms which chronic condition(s) the individual is managing.

• Outlines how the medical devices work.

• Describes how the assigned care manager will get to know the Care Everyday patient, understand the patient’s health, help improve the patient’s health overtime, while also sharing all this information with the patient’s doctor.

• If relevant, collects the individual’s insurance coverage details to run an insurance eligibility check to support any financial responsibility for program participation after the pilot.

• When the individual agrees to participate, the patient educator assists them with the sign-up process and schedules the patient’s initial telehealth visit.

- Initial telehealth visit

• Patients participate in a 15–30-minute telehealth video visit with a Care Everyday provider, who determines medical eligibility through review of medical history; documents primary care and caregiver information and creates a personalized care plan.

- Care Everyday team ships relevant devices to patient's home

• We will send a set of easy-to-use, cellular enabled health devices (based on the patient’s needs) that measure and automatically report on vitals data such as blood pressure, blood glucose, and weight. All devices are pre-provisioned to automatically send data to Care Everyday. The patient’s designated care manager will review the patient’s data each time they complete a measurement. The devices begin to function as soon as the batteries provided are inserted and the device is turned on.

• If the Care Everyday care manager notices that the devices haven’t been used after delivery, they will proactively contact the patient to ensure they have received their devices, that they are working properly and that the patient understands how and how often to use them.

- Ongoing relationship

• The patient’s dedicated care manager will work with them to determine their baseline, set appropriate goals, and monitor incoming biometrics. If a health number/reading is of concern, the care manager will check in with the patient to discuss next steps and alert the patient’s primary care provider only if necessary based on agree-upon escalation protocols for further medical intervention. Patients can reach their care managers by text or phone call.

• The patient and the care manager will also have monthly scheduled visits to check in on the patient’s status and help them progress in their care plan.

Remote patient monitoring is often considered a subset of telehealth or telemedicine due to its delivery of care virtually, rather than in person. Care Everyday uses telehealth technology to enroll the patient, including a virtual visit between the patient and a medical professional to onboard and establish their medical history and monitoring needs. Additionally, a clinician may be in contact with a patient via text, phone, or video call if a reminder or intervention is necessary. The Care Everyday program, however, does not offer telehealth outside of the scope of remote patient monitoring (e.g., Care Everyday does not address urgent care needs).